La nétiquette des courriels

Image décorative netiquette



Le mot nétiquette vient de la contraction de “network” et d’ “étiquette”.
La nétiquette ou éthique des réseaux est l’ensemble de règles de “savoir-vivre” à Internet. En bref, le mot nétiquette veut dire: « Ne faites pas sur internet ce que vous ne feriez pas dans la vie réelle. »
Le document officiel à l’origine des règles de la nétiquette est la RFC (Request for comments) 1855 rédigée par S. Hambridge pour l’Internet Engineering Task Force en octobre 1995.

La nétiquette dans les courriels

La première chose à faire est d’utiliser son prénom et son nom lors de création d’une adresse mail plutôt que des acronymes (toto49…)

Voici quelques règles de base en matière de nétiquette des courriels :

Politesse :
• Renseigner le sujet du mail.
• Commencer et finir un mail par une formule de politesse (bonjour, Madame/Monsieur, bien à vous, bien cordialement,…).

Mise en page :
• Ne pas écrire en language SMS. Il est bien préférable d’écrire en français correct.
• Éviter d’utiliser les majuscules car les majuscules ne se lisent pas aussi facilement que les minuscules. Sur internet, les majuscules sont considérées comme des paroles “criées”.
• Mettre le texte en gras, en italique ou entre deux * pour le mettre en évidence plutôt que l’écrire en majuscules.

Confidentialité :
Il est préférable de ne pas écrire dans un mail ce qui ne peut pas être écrit sur une carte postale par exemple.

Fichiers Joints :
Veiller à ne pas envoyer des pièces jointes trop lourdes en privilégiant des formats compressés (ZIP, gzip, JEPG, Ogg…).

• Il est important de signer son message, l’absence de signature peut être interprété comme un refus d’assumer ses propos.
• Préférer les signatures courtes.


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